Thank you for choosing to shop with us. We strive to provide you with an exceptional experience, and to facilitate this, we offer the option to modify your orders anytime before processing. Should you need to make adjustments, please reach out to us by emailing support@baliseextensions.co. It's important to note that due to the nature of our products, we cannot accept returns or exchanges. Additionally, once your order is shipped and a tracking number is provided, responsibility for the package transitions to the mail carrier. We recommend staying in close contact with the carrier to ensure the safe and timely arrival of your order.